No source of funding was declared for this study.

Each supervisor filled out a survey about each of their employees, and each employee filled out a different survey about themselves.

These surveys were given to 5 supervisors from each casino to distribute to the dealers whom they supervised. Find great cruise deals and enjoy Freestyle cruising. Sampling Procedure: The researcher sent surveys to 22 casinos in Macao. Become part of the NCL cruise ship team that delivers amazing an weekend getaway and cruise vacation. Study Population: Casino dealers who work in casinos in Macao Topics: Information for Operators Venue/CasinoĬonceptual Framework Factors: Psychological - Personality and Temperament Environment - Culture of Social Responsibility Exposure - Gambling Setting Gambling Environment Keywords: casinos customers Emotional Intelligence (EI) Journal of Retailing and Consumer Services, 51, 344-351. It is where players get clarifications and assistance in whatever is confusing or challenging. Act as an information center: A Casino customer support is ideally a casino’s information center. Managing service encounters with emotional intelligence. The role of customer support is to ensure these complaints are resolved as soon as possible and players continue enjoying a seamless gaming experience.

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