I called the reservation service and demanded that they not charge my card as I had talked about with the supervisor of the RV park manager. Then we got an electronic bill for the extra days we originally wanted to stay, but never finished because their customer service was horrible. I received a call the next day by someone who who told me she would see to my complaint. I had to go to the hotel to find out who the supervisor of the RV manager was so that I could leave a complaint. The manager of the RV park was never seen anywhere. I hung up after saying that we would instead go to a different park. Which, upset me even more because I have now invested an hour in this whole thing and am not even speaking with the supervisor yet. The supervisor realized how upset I was and asked if I wanted to speak with her supervisor. Now, I have time invested in this and have been treated horribly. I was given the supervisor at the reservation service who put me on hold again and then forcefully tried to state this was their position and I could pay it or go elsewhere. I was then told I would have to pay the daily rate because their computer system did not allow this. Next, the reservation service had no clue how to do it and I was put on hold. She actually made me call the reservation service. I had to sit and wait for her between dealing with people in line to get gas. However, she had no clue how to process the computer work. First, the gas station attendant agreed it was a reasonable request. We still had two more days before the end of our stay. They would not give us the site for those extra days at the monthly rate and were going to charge us the daily rate. My wife and I had no problem if we needed to move to a different site. We stayed for a month and wanted to extend our stay a few more days. However, once you arrive you have to deal with gas station attendants who are about as helpful as a the person cooking fries at McDonald’s. Negatives: They have no clue how to manage a park and they do not treat RVers like we should be treated. They obviously have a casino, hotel, golf course, and many restaurants. There is a bus stop right next to the park. You have access to a clean gas station right next to the park. A security guard drives around the park 24/7 in a truck. You have to use a gate key to enter the park because each entrance exit is controlled. They are finishing the process of fencing in the park. Positives: It is a brand new RV Park with: a hot tub, laundry, bathrooms, two gas grills under a covered picnic area with multiple picnic tables.

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